Support is available for free to registered customers or during your trial period. To use our email support, please send all required information along with a description of your problem to support@empowertec.de.
Support is available via email only.

Please include the following information with each support request:

• The version of Oclarity you are using. You can find the version in the about-window.
• The version of Rational Rose you are using along with information about installed patches. To determine this information you have to open the 'Help'-menu in the main menu of Rational Rose and then select the menu item 'About Rational Rose…'.
• The type (e.g. Windows 2000, Windows XP Home edition…), language (e.g. English or Thai) and version of the operating system you are using along with information about installed service packs.
• An exact description of the error or problem you would like to have resolved.
• Ideally, the Rational Rose-model (.mdl-file), either complete or reduced (as long as it exposes the problem or error you would like to be resolved).